| The stage at which the application will be rolled out to the balance of users.
During the pilot and roll-out phases, Sphere can provide consultancy services in respect of physically completing the actual installation / user set ups and indeed end user education. Clearly as part of the project definition, the use of such services can be agreed.
Sphere offers as part of standard application development contract a warranty and free support to the application environment and information technology department post completion of the pilot activity. At the completion of this stage, Sphere offers full support services. |