| Audit / Inventory |
| Hardware and Software profiles providing audit facility. Can be viewed by Person, Hardware Model, Software Application with analysis of totals. |
| Change Request |
| Log of Change requests for hardware and software with approval process and varying priority levels. |
| Infrastructure Management |
| Includes procedure storage such as Disaster recovery and Backup information. On line manual. |
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| Internal Help Desk |
| Tracking internal Calls and Category of Problem. Ability to create Maintenance Calls associated to a specific problem with a Knowledge Base for recurring issues. Management reporting for Call Analysis. |
| External Call Tracking |
| To assist with Help Desk/Call Tracking from your clients. Ability to log Calls against specific contracts together with assignment and follow up Calls. Ability to escalate calls after specified time period |
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